SS20 LIVE | BUY NOW PAY LATER WITH KLARNA

FAQ

WHAT ARE THE DELIVERY COSTS?

COUNTRY COST

 UK Standard (3-4 Days)

FREE

Europe Standard (5-15 Days)

FREE

USA Standard (5-10 Days)

FREE

International Standard (5-10 Days)

FREE

HOW LONG DOES DELIVERY TAKE?

UK standard delivery takes 3-4 working days, Europe between 5-15 working days, USA between 5-10 working days and Rest of the World between 5-10 working days. Premium shipping options are available at checkout. Please note that due to the COVID-19 pandemic, shipments may take slightly longer than usual.

WHAT SHIPPING METHOD DO YOU USE?

Every Arcminute order ships via a trackable delivery method. The tracking number will be provided in you shipping confirmation email.

WHAT DO I DO IF I WANT TO RETURN SOMETHING?

Obviously we want you to be completely overjoyed with your new purchase. However if for any reason you are not completely satisfied with any items you may return them to us within 30 days by following the procedure outlined below.

Email us on orders@thearcminute.com to let us know you wish to return an item.

We will give you an authorization code and the return address to send your parcel to.
Send the item within 7 days in a secure parcel and include a note stating your authorization code.

Goods that are sent back us should be done so in their original, resalable condition, and will be inspected upon receipt.

WHAT WILL BE REFUNDED?

Please allow up to 7 working days for the refund to be credited to your account. This is down to your bank or card issuer and is out of our control.
Refunds will only be credited to you via the original method of payment.

WHAT IF MY GOODS ARE FAULTY?

In the unlikely event that you receive a faulty item we will be happy to refund you in full. Please follow the same procedure as above.

JUST A FEW OTHER THINGS…

Goods remain the responsibility of the customer until we receive them back. Therefore please send any returns via a recorded delivery service as we cannot accept any responsibility for loss in the post.